Are you failing to provide your clients with the best customer support for their insurance needs? Are you falling short of resources to build long-term relationships with your clients due to lack of good customer support? Then, the best option for your insurance firm is to outsource insurance BPO customer support services to an experienced service provider. By outsourcing, you will be able to get access to the professional call center agents who can help you build long-term relationships with your clients.

The call center is one of the first points of contact between customers and your company. It can have both positive and negative impacts on their decision. Why is the call center so important in the insurance industry and how can you benefit from it? The insurance industry is very competitive, and clients also want to discover much information about tariffs, legal issues, conditions, and other details. That’s why a contact center solution for the insurance industry is a really important part of their strategy and it has to fit all requirements.

Volume10 has been a leading provider of insurance BPO customer support services for almost 7+ Years. Our team comprises some of the most talented and skilled call center agents who have worked with insurance organizations for several years and understand exactly how to converse with the clients in the most professional manner.

With our expertise in the Insurance Industry, our Agents can qualify and transfer leads to your team. Either way, we can convert prospects into clients throughout your sales funnel efficiently and effectively, maximizing your conversions while lowering your costs. Our proven scheduling strategies enable us to quickly scale Agent headcount to handle peak enrollment periods which we proactively monitor weekly, daily and hourly. Have the peace of mind knowing that all incoming inquiries are being handled in a multi-channel environment 24/7 with professional and knowledgeable staff working for you.

Insurance companies are some of the busiest companies, especially during open enrollment season. Instead of spending more money and time to hire and train more staff, Specialty Answering Service offers an affordable outsourced solution. With our agent web clients, you can get all the information you need about any new clients without having to lift a finger. Our agents are able to go out to your website to fill out new customer application forms and schedule appointments for face to face consultations. Sure, our insurance agents can answer questions and schedule appointments. But they can also access your own software to enter client data and provide insurance quotes.